FAQ
Where can I get help? You can find more information and help on the FAQ page.
Q: What types of products does skinzooz card include?
A: skinzooz card mainly deals with digital goods, currently the products include phone cards, game cards, direct charging products, internet cards, video cards, education cards, internet phone cards and other types of cards.
Q: How long does it take for the game direct charging to arrive?A: All the direct charging system in the webiste is docked with the game official, after successful payment, it will be recharged to the game account filled in your order within 5 minutes, if it does not arrive, please contact the customer service staff of the webiste to inquire for you.
Q: What should I do if there is a problem with an online transaction?
A: 1. If you have a problem before you pay the transaction amount, please just place a new order.
2. If you have a problem when you pay the transaction amount, please confirm whether your member account or bank card balance is sufficient to pay the amount of that order, and then resubmit the order for payment after confirmation.
3. If you have a problem after paying the transaction amount, please check your member account balance or bank card balance to confirm whether your amount has been spent, if it has not been paid, then please place a new order to pay again; if it is confirmed that the amount has been spent, please contact our customer service center and we will solve the problem for you as soon as possible.
Q: What should I do if I don't receive the goods after successful payment?
A: If you purchased a virtual card product, you can login to the email address you filled in to check the card information, if you don't find the information in the inbox, you can check the trash; you can also check the card information in the self-help query on the skinzooz card website. If you bought a direct charging product, please contact customer service if the payment is not received after 10 minutes.
Q: Why does the system show that the customer has received the card secret I bought before I confirm the receipt?
A: The game virtual goods are directly recharge or send the card number and password to the user's registered account in real time, the user can recharge the card information, so there is no need to confirm receipt, the successful delivery is a successful transaction.
Q: The card secret you sent to me are invalid and have been recharged, how can I solve it?
A: The virtual goods we sell are real and valid, if your personal reasons will be card information leakage, the webiste does not bear any responsibility! Please check whether your computer is poisoned, or see whether your computer is used by others, or whether you have told others the card number password, or use the account provided by others to purchase, or whether you have let someone remotely control your computer, or whether your recharge is a self-service game, or whether you are using what software to recharge. We have no way of knowing what happened on your end after the card was issued.
Q: The card secret you sent me is wrong, how can I fix it?
A: We will verify for youo if the card secret is wrong. After verification, if it is the wrong card, we can provide you with the correct card secret.
Q: Is it possible to return or exchange virtual goods?
A: As the webiste sells digital products, we do not have the authority to modify the card number, password and other information of the goods (card secret and direct charging goods sold can not be recycled for secondary sales), the webiste can not return the goods sold; in case of insufficient stock of products due to system reasons, the order is not sent, or the card secret information is wrong, you can contact customer service for replacement, replacement, or refund.
Q: I was cheated to buy the virtual digital products, how do I recover the loss?
A: Since skinzooz card is not a law enforcement agency, it cannot judge the legality and authenticity of the incident. If you need skinzooz card to provide relevant information for inquiry, please do your best to preserve the evidence and report the case to the local judicial authorities in time. If you have any questions, please contact skinzooz card online customer service.
